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Product Return Policies For Products
Purchased Online From A U.S. Computer Corporation Website
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Where The Receipt Says U.S. Computer Corporation |
30
DAY MONEY BACK GUARANTEE DETAILS
30 DAY Money Back Guarantee applies to single quantities of a given product purchased directly from U.S. Computer Corporation, shipped by U.S. Computer Corporation and where your receipt and credit card statement say U.S. Computer Corporation. You may return 1 only of each of the individual products purchased. All exceptions to this must be in writing and signed by a manager or officer of U.S. Computer Corporation.
Our money back guarantee is for individuals purchasing individual quantities. This restriction is to limit the purchase of products for resale, testing, or other, then the return of all the products.
If your product was purchased for shipment to an address in the United States and you purchased only 1 of the products, most of USC’s hardware products and many software products are covered by a 30-day Money Back Satisfaction Guarantee from U.S. Computer Corporation or from the product manufacturer. Click here for money back software manufacturers. International Customers please read here.
For information on returning or replacing your product please read below
Note: all non-defective hardware returns which are not like new or do not include all materials shipped in new condition are subject to a minimum 15% restocking fee and other considerations as noted below. Software which has been opened must be returned to the manufacturer for credit or replacement.
Hardware Products Returned as Defective
Defective computer hardware products can be returned to the hardware manufacturer according to the manufacturer's warranty terms or optionally to U.S. Computer Corporation if the product was shipped by us to a United States address and you are making the return within 30 days of purchase.
Because of the possibility of product revisions by the manufacturer, and extended warranty time periods via the manufacturer, it may be in customers best interest to return the product to the manufacturer for exchange or repair. Manufacturer Info.
The customers warranty on any product purchased is the manufacturer's warranty. U.S. Computer Corporation does not manufacturer the equipment and does not warrant the equipment other than the 30 day return if defective courtesy policy.
Defective product exchanges with the manufacturer are regulated by the manufacturer's warranty policies and may be permitted for extended periods of time. All defective product exchanges to U.S. Computer Corporation must be within 30 days of the date of original electronic online invoice of the product from U.S. Computer Corporation and have been shipped by U.S. Computer Corporation to a U.S. address excluding APO/FPO. U.S. Computer Corporation will ship a replacement product of the same model within 30 days of invoice of the defective product providing such a replacement product is available. If not available, U.S. Computer Corporation will issue a refund to customer in the amount the customer originally paid to U.S. Computer Corporation, less freight and handling and other as noted below.
U.S. Computer Corporation will not accept any shipment or packages that do not have a U.S. Computer Corporation Return Authorization Number.
There will be a $35.00 re-box fee for products returned in a damaged box. There may be additional charges for missing manuals and components.
All items being returned must be received in our warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit. Products shipped to an international address or APO/FPO can not be returned for credit.
Hardware Products Returned For Refund or Exchange
Non Defective computer hardware may be returned to the hardware manufacturer or to U.S. Computer Corporation as follows:
Hardware products do not have to be defective to be returned to U.S. Computer Corporation but they must have been shipped to a United States address and they must have been purchased from U.S. Computer Corporation and they must have been purchased in single quantities and you are making the return within 30 days of purchase.
Products must not be returned to the shipping warehouse.
Please refer to these policies and guidelines:
- Receipts with proper invoice number and date of purchase are necessary to get your Return Authorization Number. If you have lost your receipt, you can look it up here free or we can confirm your purchase in our computer system if you can provide the approximate date. There will be an extra fee of $10.00 for this service if we do it.
- Restocking Fee is a minimum of 15% on all hardware items returned for credit unless the product and all materials shipped with the product and its packaging are in "new" condition and you only purchased 1 of the item you wish to return.
- Returns of specialty items, allocated items, constrained items, items purchased for speculation or resale, and all items purchased in quantities greater than one have a restocking fee of 20% or more depending on the condition of the items and some items may not be returnable at all (such as processors, opened memory chips, and customized items).
- Shipping, handling, insurance, customs and all other supplemental charges are not refunded.
- Packing Material and Manuals: all packing material and manuals must be returned in unused and unopened condition or a 20% restocking fee applies.
- Return Date: Within 30 days of original shipment.
- Return of Printers and Fax Machines. USC does not accept the return of printers or fax machines for refund, only for replacement with identical model if defective.
- Return Limitation: No returns will be accepted after 30 days have elapsed since the date the product was originally shipped by U.S. Computer Corporation to customer.
- In order to receive a refund, your purchase must be returned with shipping pre-paid and with a valid return authorization number (RMA number).
- You should consider insuring your return package for the amount you paid. U.S. Computer Corporation is not responsible for shipping damage.
- Products shipped to an address outside of the United States can not be returned.
There will be an additional $35.00 re-box fee in addition to the restocking fee for products returned in a damaged box.
All items being returned must be received in our warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.
There are no exceptions to these return policies on hardware.
Software Products Returned For Replacement or Defect
Defective Software may be returned to the software manufacturer or to U.S. Computer Corporation as follows:
Defective Software products may be returned to the manufacturer according to the manufacturer's policies. It usually is in customer's best interest to return software products to the manufacturer because the exchange software will be the newest revision and have any software updates.
Defective software products purchased from USC for shipment to a United States address may be returned to U.S. Computer Corporation within 30 days of the electronic online invoice date of the software product from U.S. Computer Corporation or 30 days from the date of shipment to customer. Software returned to USC will be exchanged for an identical title and revision. USC does not offer money back on software products. Some software manufacturers do offer a money back guarantee.
You must get a return authorization number to return defective software.
There are no exceptions to these return policies on new computer software purchased from U.S. Computer Corporation.
Did You Know?
USC sold its first electronics product in 1960 and its first custom software in 1967.
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