Guestbook

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Regarding:

I am please to inform you of my total satisfaction with the newly acquired computer and especially, with the professional and knowledgeable service I was given at your store.

I was having a problem and Mike Clark was beyond patient with me and my problem as it turned out this was a modem problem with Verizon DSL. He suggested and felt it was a connection issue and worked directly with me to resolve the issue.

Thanks To the entire staff sales and service, U.S. computer, Corporation.. I feel certain I would not have resolved this or any other issue so quickly using a off the shelf unit.

Thanks, a satisfied customer

William Dore

Regarding:
Thanks for all your great help
Jack Davis
USA -

Okay, I just have to say that I have been dealing with hassles as a minor. When you are underage, buying computer stuff can be tricky. First off, most 'name brand' companies, which you have probably seen commercials for, wont take just cash up front, unless you go to a reseller, which costs more. Their computers come bloated with all kinds of unnecessary things, and are disproportionately priced. As my last source of hope, I turned to USC. I'd bought several things from USC before, and always had good experiences. Mark, who was a very friendly member of their staff, told me exactly what I needed to hear over the phone. Not only could he custom build basically the exact machine I needed, but the price was competitive with the ones I'd seen advertised by huge companies. Granted, I haven't bought the machine yet, as I do not have 100% of the money, but when I do get it, my cash is going directly to USC! Unlike the other places that jerked me around, and didn't know what they were talking about hardware wise, USC did, and best of all, they will take my cold hard cash, and not need plastic or invisible bank money. This may be a long comment, but I'm just enthused over the staffer who identified himself as "Mark". When you call most other places, you get some ditzy girl, or some dorky guy who doesn't know his USB from his FSB. Mark knew exactly what I was talking about, every time, and I felt that this level of understanding what he was selling and what I was looking for is what really sealed the deal. Thank you USC. In the past I may have thought about spending money other places, but, no more! All of my friends and family shall bear witness to your great deeds, and you are now the FIRST place I will spend my money. Always. ---Sincerely, Timothy Michael

Timothy Michael

Regarding

You are the best. You know everything about computers. You are able to solve any problem. You are the SUPERMAN OF COMPUTERS. Will you marry me?
Sherri Doughty
FL USA -

Regarding
Thank you so much. My package arrived exactly when you said it would. Now
Cindy will receive her gift on time. You're the best!
Pam M
Franklin, Va USA -

Regarding
I wanted to thank Mike and staff at the largo store for making my computer upgrade a success. You are 150% better in customer service, quality of parts, and honest value than the others (your competitors). I would highly recommend you to both novices and advanced computer people.
W.K. B.
St Petersburg, FL USA -

Regarding: My Order

I just ordered a external floppy disk drive yesterday, and it was delivered this afternoon. I have installed it, and am using it in less than 24 hours!

I am so impressed with your site, your products, your company, and your service. I think I'm still in shock.

With such poor quality and service that we all seemed to be used to in this day and time, I can't say enough to tell you how pleased I am with your company and I will ONLY buy from YOU, whenever I can, and not only that I look forward to spending money with you knowing what a great organization you have and how pleased I am.

The most I can say is THANK YOU THANK YOU FOR BEING THERE!!

Sincerely,
Herbert O
Naples, FL USA -

Regarding: My mistake!

To save $90 over your price on a new clone I went to Circuit City and bought a HP with similar features.

The HP computer is fair to OK, but the software has problems. It is well made or appears to be but the version of Windows XP home combined with HP's proprietary software doesn't work well and I could not log on to my office until I removed some of the HP (Freedom) software.

Worse yet, most of the other software that came with the computer is a trial version of for pay software.

I always thought HP built really good products but I am disappointed in this computer. The modem has fax but no voice and no voicemail. The instructions to use the V.92 features say to log on to HP internet site and get the instructions but when you log in there are no instructions.

Cheap hardware (the modem), un powered cheap speakers, trial versions and limited versions of software are a poor way to go. I'm disappointed.

The warranty is worse. I call HP, they mail the bad component (or the component they think is bad) and I have to install it myself. I'm not in to installing components in computers myself.

All the computers I bought from you worked well, the support was great, the software was the real version, not trial or crippled versions. To buy anywhere else is a big mistake.

I was going to return the computer, but the return policy at CC on computers differs from their other policies and is much more restrictive and limited to 15 days.

Doc P
Customer Since 1985

Doc P
Palm Harbor, FL USA -

I downloaded Taxcut and in a few minutes was doing my taxes including my 1040ES. Really easy and downloading sure beats driving to the store!
Dave P
West Palm Beach, FL USA -

Recently I spent a small fortune to have my computer repaired after a virus destroyed some of my most important files. Only then did I realize how foolish I was not to have had anti virus protection. So I downloaded Norton AntiVirus and was amazed how easy it all was. Thanks for making this available.
D Curtis
Tampa, FL USA -

usc note: go here for downloads

Mike,

I'm here to say thanks! You and the staff at USComputer never cease to amaze me. In these days of huge computer stores with no immediate service and new viruses seemingly every other day, emergencies seem to be a way of life for the USComputer staff. Service, and an excellent product, is what USComputer is all about. The few dollars that people may save at the "mega-stores" can never be measured when there is computer trouble and you need to talk to a human fast. Sooner or later service and immediate expertise is what all customers are going to need with your computer.........when that time comes you will wish you had bought you system from USComputer.

Mike Jacobs
(Customer of 20 years)

Mike Jacobs
USA -

Thanks very much for helping me yesterday. My computer works great now. You guys are the best. See you soon.

Paul
Paul Tyson
St Petersburg, FL USA -

Hi. Can you help me with my computer? How much does it cost? Billy
Billy Johnson
Clearwater, fl USA

Hil Just a note to say thanks for helping me with my monitor problem. I've told all my friends about you and the patience you had with someone who was not even your customer. But of course I am now. Don
Don Foster
Tampa, FL USA

Thank You. The most recent purchase that I have made from you seems to be the best yet. The KDS (notebook) is so far superior to the older notebook I had that it is almost impossible to explain. The KDS is actually enjoyable to use. The speed is really great, its like being at home or the store with a (desktop) computer. As always I did compare prices and this time it appears that the KDS from you was by far a great deal. Again, Thanks. Also, I really do appreciate your help in taking care of my problems with the Acer. If I ever get anxious about service, just remind me that you always do take care of me. Without your service I would be in a lot of trouble at times. I do hear what other small businesses have to put up with and find it amazing that service can be as bad as it is in other places. Someday we should look up and see how many units I have bought from you... maybe I qualify as a "quantity" customer and get an even better deal next time! (Just joking..)
Fred Jasper
Webster, FL

I got my Pentium from you in 1995. I use it in my business and its been running ever since I bought it as I understand its better to let a computer run than shut it on and off. I had it in to your shop only to upgrade my version of windows and get an enhanced video card. I'm thinking of upgrading but this one works so well, I'm undecided. Are the new ones as good as this one? Let me know what you think. P.S. My monitor and printer still work great too. Also would appreciate your comments about the current monitors and printers, cause my monitor is a little small (14 inch)... Don
Don G
St Pete, FL

Great service!
Andrew Mathias
USA

Heah there, Thanks for taking time to answer my message about my cable and for all your help in the past. Like the way you are growing your web site and all the interesting features... My computer works great! Bill
Bill Forrester <bf4421@hotmail.com>
Houston, Tx

Hi, just a note to let you know I used your driver links and really enjoyed your website. Tad
Tad Johnson <tadjohn@hotmail.com>
Tampa, FL USA

I wanted you know that I received the memory board today and it arrived in fine order. I installed it and the computer recognized it and reconfigured within moments of startup. Works GREAT! I know I'll being more business with your company in the future. I will also give some high recommendations to my friends and business associates. Thank You much. It was also reassuring that your staff would be standing by IF I had any problems . Truly Yours, Lawrence Sullivan Jr.
Lawrence Sullivan Jr.
USA -

Never saw a computer dealer with such a broad range of interesting things and support and courses. Also got a few drivers. Thanks. Really enjoy your site! Jason
Jason Vickers <jasonv2@excite.com>
Denver, Co

This is for Mike - Would you be willing to be a pioneer like Dolly the Sheep? What I mean is "CAN WE CLONE YOU?" You see, we have lived outside of the St. Pete area for 5 years, first in N.C., then here in Ocala - we still haven't found anyone we trust to do excellent work for us on our computers like you have. Even when we lived in N.C., you patiently took my calls and were a wonderful troubleshooter and long distance repairman. Did you realize that when we saw you for some repair and diagnostic work in December that we came all the way from Ocala just so you could do the work? That's how much we value your expertise, professionalism, generosity, honesty and friendliness. So, when can we get you in Ocala? With Gratitude, Julie Lashbrook
Julie Lashbrook
Ocala, FL

Very plain, and very simple....I am so glad that I bought my computer at US Computer..I have since seen and heard from friends the dissatisfaction from buying from large computer stores...Mike Clark has been most helpful :)
Denise Giery
Tampa Bay, FL

I would like to buy a Compaq Handheld 2110C but I hanen't found it through the net, would you help me to find one of these?, Hope you can Thank you Best regards, DK
(see our answer to Mr Kawasaki in our message board)
Daniel Kawasaki
D.F., D.F. Mexico -

Comments: I've been to your store on 66th Street in Largo Florida. Every time I've been there the staff has ALWAYS been great! I wish all computer stores we're like that.
Darrell Golden
FL USA -

Very nice site!
Janet
USA

Bargain Chain Stores and bargain computers....A lesson learned? Although I had got several computers from you in the past, I recently was lured to buy a "name brand" computer at the local branch of a national chain store.

The salesman told me it had a "year's warranty" but I should buy their 3yr service contract (for a substantial additional amount). Since I never had any trouble with my computers I bought from you, I decided not to spend the money on the store's service contract.

So I bought a new NEC Pentium. I registered it online. When I read the warranty it had a 90 day "carry in" labor warranty and a complicated 1 year parts warranty. And a 900 number to call after 90 days.

The computer was missing a couple small but necessary items so I went to call NEC-Packard Bell. The number was a toll call, but not toll free!

They said they would send the items, and I did receive one of them but and I'm still waiting for the other item.

When I asked the chain store to replace it, they said "call NEC" and gave me a toll free number. (And reminded me I had not bought their service contract).

Well, I've tried a dozen times to use the toll free number. I either wait on hold a half hour (that's the longest I will wait before hanging up) or after waiting some time a recorded voice says I dialed an illegal extention, then another sweet recorded voice says "GOODBYE" AND THE PHONE HANGS UP.

By the time I get through to them, my 90 day warranty will be over!

I regret that I didn't get this computer from Mike or Conrad. How easy it always was to get my problem solved at your store.

No long distance calls and no wait on hold and no recorded telephone messages....just you guy's saying thats no problem, we'll fix it.

Well you warned me, but I had to learn the hard way. My next computer will be from you.

Signed Lesson Learned (Kurt P)
Kurt
Largo, FL USA

From: TNTJEWELS@aol.com
To mike@uscomputer.net
Sent: Wednesday, April 21, 1999 5:47 PM
Subject: Quality of Service

I just wanted to take the time to tell everyone how satisfied I am with US Computer, I have dealt with them on several occasions and always had prompt courteous service with Mike Clark.

Their prices are right in comparison with the other big computer stores but the difference with US Computer is that you are getting the personalized service that all consumers deserve. I would also like to take the time to tell everyone out there that is looking to buy a computer or take a class or have repairs done, go to US Computer 1st.

I had purchased my computer from COMPUTER CRAFT, it was a total disaster from the beginning, I had nothing but problems with the computer and the technical support was so poor that my 6 year old nephew probably knows more about computers from kindergarten than the technicians at Computer Craft. I was very dissatisfied with their service and the products that they offer are very cheaply made. Fisher Price puts out a better computer than they do.

So the bottom line is don't go with Computer Craft, deal with U.S. Computer, they will be honest and up front with you with any purchase or class or questions that you have.

Sincerely,
Tricia Titone TNTJEWELS@aol.com
thought you'd like to post this on the site..
(note from USC: This message was originally sent to us via email April 21, 1999 and posted on our site at the customers request)
Tricia Titone
Clearwater, FL USA

I purchased a Timex Motorola beeper watch. I love it. But I must tell you that the instructions for the use of this thing basically are not clear. it is asbad as learning golf. As soon as I think that I have it figured out, I can't figure it out. What is worse, I am not even using it in conjunction with my computer. I just wanted a pager watch to replace my old belt skyway pager. I must say that it has been a venture of trial and error to get familiar with all of the functions and trying to make them work. Whew! an you help me?
John Alston <Windjohn@AOL.com>
(USC note: although John did not purchase this watch from us, we did reply to his message and send him 2 referral help links for his watch). Los Angeles, CA USA -

Just a note to say thanks for the service on Saturday. The new Motherboard, processor and modem went in with only minor software adjustments. I'd recomend you to anyone. Best to you and your staff. Ron Story
Ron Story
Largo, FL USA -

thank you for good information.
jenny
USA -

Hi, Just a note to thank you for allowing me to return the network card. I appreciate someone standing behind their money back guarantee and will be placing a separate order for the enhanced 100mbs card... J.G.
Jason Greenway
Waco, TX USA -

My husband and I bought our current computer system from Glenn at the Largo store and he is great. Absolutely the best customer service I have ever experienced. He answered all of our questions and helped us decide what we needed without making us feel computer illiterate. And any time we have a question we just call and he answers it. He is also very nice and does not push products that are more expensive than we can afford. Unless it really would be to our advantage to save our money and buy the more expensive item. We really like buying our computer from Glen and would refer anyone who wants to buy a computer to him.
Kim Torres
Clearwater, FL USA -

I think your staff is great - So far we have purchased three computers from you. One for my husband, one for my son, and one for me. KEEP UP THE GOOD WORK !!!!
J Klingesmith
FL USA -

I am surprised at the attention given to my problem. I complement both you and your company. I feel reassured that Cybergate will solve their problems in the near future. I will remain with Cybergate and will recommend them highly as I have in the past. As for AOL, it is just too costly. Thank you for your help James G. Odom
James G. Odom <jeo@gate.net>
USA -

hi mike, surprise! i just looked at your site. just wanted to thank you for all your help so far....yes, i'm leaving it open..i get into trouble so easily!!!
Carol Fischer
Largo, FL USA

Dear MIke, Thank you for your help with my computer on Saturday, it was very appreciated. Since I brought the computer from you I have been helped very well from your store. So thank you very much your help and cooperation. I am wondering about the class your store offers on Saturdays and weeknights to so don't come you guys for help over stupid stuff. Sincerely, Joe Schramm
Joe Schramm
USA -

Hi, I was able to use your search engine to find and order a product I couldn't find anywhere else. Thanks again for helping me and for your quick service on such a small order. Jer
Jerry Williams
Tempe, AZ USA -

Recently I purchased Windows 98 and installed it on my custom built Pentium from U.S. Computer. I admit, I bought it on impulse from another local computer dealer. A few of my needed programs didn't work properly so I called and E-mailed Microsoft customer support. They are very polite, but after 2 weeks of screwing around and no luck, I got in touch with the staff at U.S. Computer. In less than a day my computer was up and running perfectly. These guys are great! Doc P
Doc P
St Petersburg, FL USA -

I would just like to thank Mr. Mike Clark, For his personal Assistance to me While I was Building my new Computer. He has really worked with me on Prices, and even took the time to explain how to Get things going. Thank you Mike for all of your help, I will be seeing you all soon. Elliott L. Plourde
Elliott Plourde <eplourde@gte.net>
Largo, Fl USA -

regard,.. i will pay that,..so please cutting my credit card,.. thank's tengsan
kwok hasan
pekanbaru, riau indonesia -

Great site. Hi, Mike/Conrad. Contemplating upgrade to K6, 32mg, etc. Last update was Dec.Acct ID BC0613. will call you guys to get a "price" estimate to include installation. See ya. Also sent e-mail on.com site to you guys.
Robert C. (Bob) Craig <bcraig7373@aol.com>
Largo, FL USA -

I have time to type my comments! Also I used your search engine for prices, but it doesn't work right on my friends computer Good Luck. Je
Jerimy Horne
Cleveland , OH USA -

I have done business with US Computer in Largo, FL (66th St) twice in the past - the first time upgrading my 386 SX 16 to a 486-66 and after it died from HDD crash (not a US Computer installed part) upgrading that machine to a K6-166 with 24 of RAM and a larger HDD with Win95. I have dealt with your staff in the past specifically Mike the manager and Tom (who spent considerable time upgrading my computer and getting all the old hardware to work with the new stuff and Win95 and have found them always helpful and knowledgeable about computers and operating systems. In fact, there is another store which also builds machines locally and their staff advise against upgrading to win 95 telling me it is "slower" - in fact, for my main uses of dial up networking etc Win 95 has been faster, which is just what Mike and Tom told me would happen. The system works fine (now being used by my kids as my old Pentium 90 is too slow for their games) and has performed well, for several hundred dollars less than a "new" proprietary system, and can testify to the upgradeability of the US computer product. By the way I saw their program on the Time Warner channel the other night and my kid recognized them from the store. Many people do not bother to congratulate a business doing a good job although bare uick to complain. I recommend US Computer to people who ask me about them (as I have one in my office and people are always asking what I "recommend") - I try to steer them away from packages like P-B and mail-order ones especially if they are unfamiliar with computers to the point they have to ask me what I recommend! Hope this gets relayed to the staff. -MS
Mike Shear
USA -

Am losing sleep here. Having a great time playing with this thing. Thanks, Donna
Donna Riding
Pinellas Park, Fl. USA -

My wife and I are very pleased with the pleasant, competent, and helpful service which is always available.
JimMurphy
Largo, Fl. USA

I've dealt with USC for a few years now and recommend them highly. They really stand behind their products and services.
George Wilcoxon
Largo, FL USA -

Thanks to USC my husband and I were able to finally get our HIS and HER'S Computers set up exactly as we wanted, to include additional hardware not even purchased from USC. Thank You USC Staff for all of your help and attention to our specific needs. Thanks again for all your help.
J. L. KLINGENSMITH
LARGO, FL USA

Hi. Please enter me in your contest for a new computer!
Janie Willougby
NY, NY USA

Hi, I hope I win your contest. Really like your online prices. Do you have a store out in the Dallas Area?
Sherman Davis
Arlington, Tx USA -

Hi. Just Happened Across Your Web Site. Jerry
Jerry Cunningham
Tempe, AZ USA -

Like your web site,... p.s. please call me when I win my free computer!
Tom Davis
Tempe, Az USA -

Regarding:
Very good site! I like it! Thanks!

Larry <Larry>
New York, NY USA -

Regarding:
Very nice and informative site! Thank you for creating it!
mlm <mlm>
oklah, ny USA -

Regarding:
I iust purchased some electronics from Myprogramstore and wanted to thank you for the great prices!
Paul Thomas
USA -

Regarding:
very nice website! I will visit again soon...
Tom Phillips
USA -

Regarding:
Hello there! Just want to say that I find your site enough interesting for me. Useful information and all is good arranged. Thank you for your work. I will visit your site more often from now and I bookmarked it.
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Antony <Antony>
NY, NY US -

Regarding:
Very much it was pleasant to me! It is good, when people put soul in the business! Many thanks

Heravik <Heravik>
New York, NY USA -

Regarding:
Hi, I just used your links to find a driver for my friend. Thanks for having this helpful site.
Betty Harned
USA -

Regarding:
Just want to say HI! I love this place!

Kosedg <>
New York, NY USA -

Hi, we invite all of our customers, guests and visitors to post any and all comments about U.S. Computer Corporation or its employees. Please let us know how we are doing!
USC Staff <email>
Largo, FL USA -